jilebd Privacy Policy — Your Information Is Safe With Us

jilebd ("we", "our", or "platform") is a trusted online entertainment and betting platform for users in Bangladesh. Your privacy is our highest priority. This privacy policy explains what types of information we collect when you use our website jilebd.lat, why we collect it, and how we keep that information secure.

By using this website or service you are agreeing to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using jilebd's services and contact us.

jilebd always complies with applicable laws and regulations. Our platform uses SSL (Secure Sockets Layer) encryption technology, which protects your information from unauthorised access by third parties.

We collect information in two main categories:

2.1 Personally Identifiable Information (PII)

When you open an account or use services at jilebd, the following information may be collected:

• Full name and date of birth
• Valid email address
• Mobile number (linked to bKash, Nagad, Rocket, or Upay)
• National ID (NID) or passport details for identity verification
• Financial transaction details: deposit, withdrawal, and payment method information
• Bank account details (where applicable)

2.2 Non-Personal Technical Information

Information collected automatically without your direct input, which does not directly identify you:

• IP address and device information
• Browser type and operating system
• Pages visited, session duration, and click patterns
• Information collected from cookies and similar tracking technologies
• Referral URL (the link you followed to reach the site)

jilebd collects your information in the following ways:

• Directly from you: Through registration forms, identity verification processes (KYC), deposit and withdrawal requests, and customer service communications.
• Automatically: Through cookies, log files, and similar technologies while you browse the website.
• From payment processors: Payment service providers such as bKash, Nagad, Rocket, and Upay may share transaction verification information with us.
• From third-party verification services: Trusted third parties may be used to assist with fraud prevention and age verification.

Your information is used only for the following purposes:

• Account management: Completing registration, verifying login, and keeping your account secure.
• Processing financial transactions: Completing deposit and withdrawal requests quickly and accurately.
• Identity verification (KYC): Preventing participation by minors and stopping fraudulent activity.
• Customer service: Resolving your complaints, questions, and issues promptly.
• Promotional communications: Informing you about bonus offers, tournaments, and updates — only with your consent.
• Security and compliance: Ensuring responsible gaming and preventing unlawful activity.
• Service improvement: Analysing user experience to further improve the platform.

We will never use your information for marketing purposes without your consent, and we will never sell it to any third party.

jilebd follows industry-standard technology and practices to keep your personal information secure. Our security measures include:

• SSL/TLS encryption: All data exchanged between your browser and our servers is transmitted in encrypted form.
• Secure data storage: Your information is stored in encrypted databases and only authorised staff can access it.
• Access controls: Staff are given access only to the information needed for their specific role.
• Regular security audits: Audits are conducted regularly to identify potential vulnerabilities.
• Incident response plan: Defined procedures are followed to take prompt action if a security incident occurs.

Your information is retained for as long as your account is active and for as long as required to meet relevant legal obligations. Even after your account is closed, some information may be retained for a defined period as required by law.

jilebd does not sell, rent, or transfer your personal information to any third party. However, information may be shared in the following limited circumstances:

6.1 Service Providers

Necessary information may be shared with trusted partners who carry out specific functions on our behalf — such as payment processors (bKash, Nagad, Rocket, Upay, bank transfer), identity verification agencies, and technology service providers. All such partners are bound to comply with our privacy standards.

6.2 Legal Obligations

Information may be provided in response to a court order, legal requirement, or request from a regulatory authority. In such cases we provide only the minimum information required by law.

6.3 Change of Business Entity

If there is a significant change to jilebd's ownership or business structure, information may be transferred after notifying users in advance.

Cookies are small text files stored on your device when you visit a website. jilebd uses the following types of cookies:

7.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, carry out security verification, and remember language preferences. These cookies cannot be disabled.

7.2 Functional Cookies

These cookies are used to remember your preferences, settings, and personalised experience. You can disable them, but you may lose access to some features.

7.3 Analytical Cookies

Analytical cookies are used to understand which pages are visited most, how long users stay, and where issues arise. This information helps improve service quality.

You can delete or control cookies at any time from your browser settings. However, disabling certain cookies may cause some website features to not work properly.

As a user of jilebd, you have the following rights over your personal information:

• Right of access: You have the right to request to see what information we hold about you.
• Right to rectification: If there is an error in your information, you can request that it be corrected.
• Right to erasure: In certain circumstances you can request that your information be deleted.
• Right to object to processing: You can request at any time to opt out of marketing communications.
• Right to data portability: You have the right to receive a copy of your information and use it elsewhere.
• Right to withdraw consent: You can withdraw your consent at any time for information being processed on the basis of your consent.

To exercise any of the above rights, contact our customer service. We will process your request as quickly as possible.

jilebd strictly does not provide services to persons under the age of 21. Our platform is for persons aged 21 and above only, and we actively verify age.

If we are informed that information belonging to a person under the age of 21 is held by us, we will delete that information immediately and close the associated account.

If you believe a minor is using our platform, please inform us immediately.

jilebd may update this privacy policy from time to time. For any significant changes we will:

• Publish the updated policy on this page and change the "Last Updated" date.
• Notify you of the changes at your registered email address.
• The updated policy may be shown to you the first time you log in after the change.

If you continue using jilebd after a change, it will be assumed that you have agreed to the updated policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support in Bengali available at jilebd.lat

We treat all privacy-related requests with the appropriate level of care and respond as quickly as possible.

jilebd believes that your trust and confidence are the foundation of our platform. Protecting your privacy is our commitment.